Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to tell us about a Canadian online casino we haven't covered yet? This page explains how to get in touch with Canada Casinos and what we can actually help with.

What we can help with

Canada Casinos is an independent research and comparison site covering online casinos available to players across Canada's provinces. We're not a casino ourselves, and we don't process deposits, withdrawals or bonus claims — that all happens directly with the operator once you sign up. What we can help with is everything on the editorial side:

• Questions about how we researched and rated the casinos listed on this site, including the free spins and welcome bonus offers we cover
• Corrections — if a bonus figure, wagering term or feature has changed since we last checked it, we want to know
• Suggestions for casino brands or promotions worth reviewing
• Feedback on the site itself, from broken links to unclear explanations

If your question is about an account, a deposit, a withdrawal, a bonus that hasn't credited, or anything else specific to your own gambling activity, that has to go through the casino operator's own support team directly — we have no access to player accounts and can't intervene on your behalf.

Before you reach out, check these first

A lot of questions we get are already answered elsewhere on the site, so it's worth a quick look before contacting us:

• If you're unsure how free spins wagering requirements, maximum cashout caps or expiry windows work, our reviews break these down per operator alongside each headline offer
• If you're weighing up how a casino was scored relative to competitors, our comparison tables set out the criteria side by side
• If you have concerns about your own gambling habits or want tools to manage your play, our Responsible Gambling page covers support options and self-exclusion resources
• If you want to understand how this site operates, including our editorial independence and how we're funded, our About Us page covers that
• If you're looking for the small print behind how this site can be used, our Terms and Conditions page has the detail

How our editorial process works

When you contact us about a rating or a review, it helps to know how those numbers are put together in the first place. We assess Canadian online casinos on factors including licensing and security, the breadth of the game library, the fairness and clarity of bonus terms, the range of payment methods available in CAD, and the responsiveness of customer support. Ratings are set by our editorial team based on that research — no casino can pay for a higher position, and commission from any operator we link to never determines where it ranks. If you think we've got something wrong on any of these points, that's exactly the kind of message worth sending.

What happens after you get in touch

Once a message comes in, it's read by the editorial team rather than routed to a call centre. Corrections and factual queries are prioritised, since keeping bonus terms, game libraries and licensing details current matters most to readers comparing options before they sign up. General feedback and suggestions are reviewed on a rolling basis. We don't promise a reply to every message, particularly ones better directed to a casino operator's own support channels, but genuine editorial queries are read and, where relevant, worked into future updates of the site.

A note on gambling-related distress

If you or someone you know is struggling with gambling, this contact page isn't the right channel for urgent support — response times here aren't built for that. Our Responsible Gambling page lists organisations and tools set up specifically to help, and every reputable Canadian casino operator also provides its own self-exclusion and deposit limit options directly within your account settings.